EVENT RENTALS FAQ
We suggest to our customers to make reservations as soon as possible. The more notice we have helps us guarantee we can accommodate your needs.
All rentals are reserved on a first come first serve basis. For this reason, we do require a 25% booking deposit in order to secure the items for your reservation. However, we will make every effort to provide the items you need at the last minute!
Any changes to your order can be made up to a week prior to your delivery or pick up.
2. CANCELLATION POLICY
All of our rentals are first come first. Which means once you put down your retainer and reserve your items with us, we no longer allow that availability to any other customer. For these reasons we have a cancellation policy in effect.
All tent rentals - the 25% retainer is non-refundable for any cancellations.
For all other rentals the following policies applies;
If cancelled with less then 30 days notice to us – 25% of the total bill will be charged
If cancelled with less then 1 week notice to us – 50% of the total bill will be charged
If cancelled with less then then 48 hrs notice to us – 100% of the total bill will be charged
3. RENTAL RATES
Prices are based on a one day event rental. We do allow a 72 hr period for delivery and pickup. An example weekend event would be delivered the business day prior and returned the next business day.
All pricing is based on time out, whether used or not so please make your selections carefully!
We do offer long term rentals as well, please contact us for pricing.
4. DELIVERY + PICKUP
Delivery and pickup is available at a starting rate of $90 for orders during regular business hours that are at ground level, and within city limits.These rates are quoted as a round-trip (one-way also available).
We have two delivery windows available. AM which we aim to arrive between 9am-1pm, or PM which we aim to arrive between 1pm to 5pm. We do not offer exact time deliveries or pickups due to unforeseen delays that can occur both on and off the job sites. If you are requiring a shorter window for delivery or pickup, extra charges will apply to ensure we have proper staff in place to meet that request.
Additional charges apply for large quantities of tables and chairs, deliveries that involve stairs, some elevators or if items need to be carried more than minimal distances. This policy applies to all rental equipment.
A set-up and tear down service is available at an additional cost if arranged in advance.
Please note that we do not offer set up or tear down on any linens, decor or tableware.
5. PICKUPS AND RETURNS
All equipment is delivered and stacked in a mutually convenient, ground level, tent, or tailgate destination. All equipment should be broken down and stacked exactly where it was delivered unless different arrangements are made. Additional charges will apply if equipment is not broken down and stacked neatly.
All linens will be inspected upon return. Return all linens dry and free of waste. Do NOT roll up or place wet linens in any bag - mildew will result. The customer is responsible for mildew damages, burn damages, as well as stains which cannot be removed.
All equipment must be accounted for on pick up. Additional charges will apply for any missing equipment.The customer is responsible for having all rentals together, packaged in original condition ready for scheduled pick up time; failure to do so will be subject to additional labour and pick up charges
6. LOSS OR DAMAGE
The customer is responsible for all equipment rented from the time of receipt until the time of return. Please be sure that all rental equipment is secured when not in use, and protected from the weather. Missing and damaged items are billed out and charged to the credit card number on file.
If missing items are found after the rentals have been returned it is the customer’s responsibility to return the items to Collective Event Rentals. If you are unable to return the items we will pick them up from you for an additional cost. If missing items are returned a credit will be issued back to the credit card and late return fee’s may apply.