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EVENT RENTALS FAQ

1. RESERVATIONS

 

 

We suggest to our customers to make reservations as soon as possible. The more notice we have helps us guarantee we can accommodate your needs.

 

All rentals are reserved on a first come first serve basis. For this reason, we do require a 25% booking deposit in order to secure the items for your reservation. However, we will make every effort to provide the items you need at the last minute!

Any changes to your order can be made up to a week prior to your delivery or pick up.

2. CANCELLATION POLICY


All of our rentals are first come first. Which means once you put down your retainer and reserve your items with us, we no longer allow that availability to any other customer. For these reasons we have a cancellation policy in effect.

 

All tent rentals - the 25% retainer is non-refundable for any cancellations.

For all other rentals the following policies applies;

If cancelled with less then 30 days notice to us – 25% of the total bill will be charged

If cancelled with less then 1 week notice to us  – 50% of the total bill will be charged

If cancelled with less then then 48 hrs notice to us – 100% of the total bill will be charged

3. RENTAL RATES

Prices are based on a one day event rental. We do allow a 72 hr period for delivery and pickup. An example weekend event would be delivered the business day prior and returned the next business day.
 

All pricing is based on time out, whether used or not so please make your selections carefully!


We do offer long term rentals as well, please contact us for pricing.

4. DELIVERY + PICKUP

For Delivery and Labour rates, please contact us.

Our staff are instructed to deliver to a mutually convenient ground floor location. Our staff are not authorized to carry things up or downstairs/steps or through unsafe conditions.

 

Our delivery personnel are not authorized to set up equipment unless it has been previously arranged and paid for. Please request the service at the time of placing your order and we will gladly accommodate you.

 

All equipment should be broken down and stacked exactly where it was delivered unless different arrangements are made. The customer is responsible for having all rentals together, packaged in original condition ready for scheduled pick-up time; failure to do so will be subject to additional hourly labour charges. This includes chairs not stacked, dishes not scrapped or in originally packaging, décor still on tables.

All equipment must be accounted for on pick up. Additional charges will apply for any missing equipment.

 

All linens will be inspected upon return. Return all linens dry and free of waste. Do NOT roll up or place wet linens in any bag - mildew will result. The customer is responsible for mildew damages, burn damages, as well as stains which cannot be removed.  
 

The customer is responsible for all equipment rented from the time of receipt until the time of return. Please be sure that all rental equipment is secured when not in use and protected from the weather. Missing and damaged items are billed out and charged to the credit card number on file.


If missing items are found after the rentals have been returned it is the customer’s responsibility to return the items to Collective Event Rentals. If you are unable to return the items, we will pick them up from you for an additional cost. If missing items are returned a credit will be issued back to the credit card and late return fees may apply.

 

For residential deliveries:

Our staff are not permitted to enter clients’ homes.  Items will be left in a designated covered area (garage, porch, etc.), outside of the home.

 

For deliveries to venues:

The client does not need to be at the venue to receive the delivery, however it must be confirmed that the venue will be open and accessible for our staff during the requested delivery window. If we are unable to delivery at the requested time, and are required to come back, additional delivery fees will apply to do so.

 

Please note that we do not offer set up or tear down on any linens, decor or tableware.

5. PICKUPS AND RETURNS

 

All equipment is delivered and stacked in a mutually convenient, ground level, tent, or tailgate destination. All equipment should be broken down and stacked exactly where it was delivered unless different arrangements are made. Additional charges will apply if equipment is not broken down and stacked neatly. 

All linens will be inspected upon return. Return all linens dry and free of waste. Do NOT roll up or place wet linens in any bag -  mildew will result. The customer is responsible for mildew damages, burn damages, as well as stains which cannot be removed.

All equipment must be accounted for on pick up. Additional charges will apply for any missing equipment.The customer is responsible for having all rentals together, packaged in original condition ready for scheduled pick up time; failure to do so will be subject to additional labour and pick up charges

6. LOSS OR DAMAGE

The customer is responsible for all equipment rented from the time of receipt until the time of return. Please be sure that all rental equipment is secured when not in use, and protected from the weather. Missing and damaged items are billed out and charged to the credit card number on file.

If missing items are found after the rentals have been returned it is the customer’s responsibility to return the items to Collective Event Rentals. If you are unable to return the items we will pick them up from you for an additional cost. If missing items are returned a credit will be issued back to the credit card and late return fee’s may apply.

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